Client Support & Engagement
At Kerevna, we’re committed to providing responsive, expert support that meets the unique needs of every clinical research partner. From technical troubleshooting to personalized account management, our team is here to assist you at every step.
Technical Support
Our expert tech support team helps troubleshoot EDC systems, data platform issues, and user access configurations. We provide quick resolution, system guides, and live walk-throughs to ensure uninterrupted study operations.
Sales Inquiry
Whether you're interested in a single service line or end-to-end study management, our sales team will provide customized pricing, capability documentation, and proposal support tailored to your therapeutic area and timeline.
Account Management
Your dedicated account manager ensures smooth project coordination, status updates, proactive issue resolution, and alignment with your evolving research needs — acting as a true extension of your team.
Frequently Asked Questions
- ⏱️ How fast will I receive a response?
We aim to respond to all inquiries within 24 hours on business days. - 🔒 Is my personal information safe with Kerevna?
Absolutely. We use robust security measures and follow all applicable data privacy laws. - 🛠️ Can I get help with a custom project?
Yes! We provide tailored support and consultations for complex or unique requirements.
Get in Touch
Email us at support@Kerevna.com
Call: +1 (866) 300-5380
Office Hours: Monday – Friday, 9 AM to 6 PM PT
Address: 2452 Cedar Springs Rd, Dallas, Texas 94000